TERMS AND CONDITIONS
Customer Agreement with Agent
1. I, the undersigned, declare to the Revenue Commissioners of Ireland, that I authorise Tax Refund Dublin t/a refundtax.ie (TAIN number 75745B) with an address at 28 Rosehaven , Carpenterstown Road, Dublin 15 to act as my agent with the Revenue Commissioners for the current tax year, the four preceding tax years, and on an ongoing basis until such time as a request for termination of service is received by email or post.
2. I commit to fully disclosing to Tax Refund Dublin all information regarding my income, taxes, assets, and personal circumstances that may impact my tax assessment. I acknowledge responsibility for any discrepancies in the information I provide and commit to reviewing each finalised tax statement produced by Revenue for inaccuracies and omissions.
3. I understand that these terms and conditions relate to Tax Refund Dublin commission-based returns service. We reserve the right to withdraw our offer to complete your tax return on a commission basis or may propose providing the service on a fixed fee basis, for instance, where there are outstanding returns, returns have already been made for a tax year, or where you have additional incomes or complicating circumstances.
4. I understand that Tax Refund Dublin tax returns service is suitable for natural persons who are residents, ordinarily residents and domiciled in the Republic of Ireland. If you are not resident, ordinarily resident, and domiciled in Ireland or are unsure of your residency and domicile status, you need to disclose this before commencement of service.
5. I understand that while Tax Refund Dublin will attempt to achieve my maximum allowable tax refund, the Revenue Commissioners have the final say on the refund amount due. I understand that Revenue may request receipts and documents to support items claimed after a refund claim is made or completed.
6. In accordance with Revenue guidance, for all new clients or clients who reregistered on or after 01.01.2025, any tax refund will be paid directly to the client from Revenue. This may be by cheque or bank transfer based on the instruction of the client. “Existing Clients”, i.e. clients whose mandate to us to act as agent has been maintained in existence from before 01.01.2025, will, from 01.01.2026, also be required to have any tax refunds paid directly to them.
7. Once you agree to the Terms & Conditions upon submission of the Online Application Form, thus permitting Tax Refund Dublin to represent you to the Tax Authorities and to claim your refunds and are thereby agreeing to pay the fees as outlined in these Terms and Conditions to Tax Refund Dublin for organising any refund due. The fee is based on 10% of the refund amount for each refund received by the customer for PAYE refunds. A minimum charge of €40.00 is payable on each refund. The fee is due to Tax Refund Dublin upon receipt of the refund from the Tax Authorities.
8. I understand that Tax law provides for both civil penalties and criminal sanctions for the failure to make a return, the making of a false return, facilitating the making of a false return, or claiming tax credits, allowances or reliefs which are not due.
I confirm that I will provide the necessary documentation to Tax Refund Dublin (agent).
I confirm that I will provide details of all my sources of income to Tax Refund Dublin (agent).
I understand that Tax Refund Dublin (agent) is required to retain a copy of all documentation relating to any refund or credit or allowance or relief claimed by the agent on my behalf and that the agent will be required to produce same to Revenue upon request.
9. Where the Customer comprises two natural persons arising from the fact that they are jointly assessed for tax by the Taxing Authority:
9.1.I understand that the Customer comprises each of them, and each of them shall be jointly and severally liable for the obligations of the Customer under these Terms.
9.2. I understand that where the Customer is a natural person, the Customer includes their personal representative or successor at law.
9.2.1. Where the Customer comprises two natural persons who are jointly assessed by the Taxing Authority, each of you agrees that Red Oak may exercise our rights under these Terms in respect of each of you, and you agree that we may pay any refund to you jointly.
10. Where I receive the refund directly from Revenue and I have not paid the agreed fee, I agree to pay Tax Refund Dublin fee no later than 5 days following the Revenue Commissioners’ payment of the refund. Payment of the Tax Refund Dublin may be by electronic fund transfer (EFT) or bank draft. At the expiration of that period, any outstanding amount on the account will be subject to interest by virtue of the Statutory Interest on Late Payments (Commercial Transactions) Regulations 2002.
11. I agree that Tax Refund Dublin may:
(a) disclose my confidential information to the Taxing Authority. If I, the Customer, comprise two natural persons, this right of disclosure shall apply to confidential information in relation to each of us; and
(b) communicate our confidential information to third parties without our consent where Tax Refund Dublin is required to do so by any governmental, banking, taxation, supervisory, or other similar body, or if information is requested to be disclosed in connection with and for the purposes of any administrative or other investigations.
Our Commitment to You
We take great pride in our personal service and will treat your refund application and personal information with due diligence and care.
Specifically:
We will email and text the same day to let you know your application form has arrived and to confirm the next steps. We will begin registration as your Tax Agent immediately. It takes 3-5 working days for Revenue to register us as your Tax Agent.
Once the Revenue Commissioners have processed your tax return and issued the result as a Statement of Liability, we will review it for accuracy within three (3) working days.
We will retain and protect your personal information as per the relevant data protection legislation.